Using TheySix Support

TheySix Support is intended for real farm, server, and community issues. Do not create tickets just to test the system; misuse can result in moderation action. Choose the closest ticket category and include enough technical detail for the support team to reproduce the problem.

Prepare this information

1. State whether you are playing Java Edition or Bedrock Edition.
2. Say whether the world is singleplayer or multiplayer.
3. List any mods, add-ons, or plugins.
4. Provide the farm's tutorial or YouTube link.
5. Describe exactly what is going wrong and when it happens.
6. Attach a screenshot or video. For advanced problems, include a world download or schematic if possible.

Ticket categories

• Java Farm: help with Java farms and farm mechanics.
• Bedrock Farm: help with Bedrock farms and Bedrock-specific behavior.
• Report a Bug: server bugs, glitches, exploits, or technical issues.
• Report a Person: rule-breaking, griefing, stealing, harassment, or other misconduct; provide evidence.
• Partnership: collaboration requests from creators, community leaders, or brands. TheySix does not accept partnership tickets from Minecraft servers.

Common answers

A Bedrock farm not working on a multiplayer server may be affected by the server software or configuration. Ask the server staff whether it is a Java or Bedrock server, then use the matching support category; using a Bedrock client does not change the server edition.

If you do not know what DN means, find the Download Number in the video's description and run /dn followed by that number in the bot channel. The bot will return the associated world and schematic archive links.

If you are not sure whether a farm is Java or Bedrock, check the tutorial video description or ask the creator. If you cannot find that information, use the Java Farm category; the support team can help identify the edition.

Ticket expectations

Here is a list of questions to ask yourself before opening a ticket, to help you gather the information the support team needs to help you.

• What edition of Minecraft are you using? (Java or Bedrock)
• Is the world singleplayer or multiplayer? If multiplayer, what server software is it running?
• What version of Minecraft are you using?
• What mods, add-ons, or plugins are installed?
• What farm are you trying to use, and where is the tutorial? If you have a Download Number, include it.
• What exactly is going wrong, and when does it happen?
• Do you have screenshots, videos, schematic, or world downloads to show the problem? If so, attach them to the ticket.